Let's say you own a company with more than 1000 customers. You've invested in some top of the bill administration software that even allows you to automatically send your customers a Christmas card. When one of your customers calls, his file pops up immediately. You know what he bought the last time, you know which employee he spoke to and you see that he made a complaint afterwards. You know your customers. Right?
Well, let us be straight with you. Customer service is more than just an advanced database. Customer service is about literally caring about your customers, while you don't know what they care about in their contact with you. Customer service actually is like writing a love letter to someone you've never met.
Infronteers knows the trick and does the trick. Just contact us for further information.